Shipping policy

Easter Delivery Dates:

For delivery before Easter to UK Mainland order by 12 noon Wednesday 16^th April.

For delivery before Easter to the Highlands, Islands and Northern Ireland, order by 12 noon Friday 11^th April.

Phone line will be closed from 1.30pm Thursday 17^th April & re-open 9am Tuesday 22^nd April 2025.

FREE Next-Day Delivery on Orders Over £60 exc VAT*

Available in selected areas and on orders placed by 12 noon Monday to Thursday, excluding bank holidays. For any urgent next-day delivery enquiries, please contact our Customer Services Team on 01768 372 939.

Standard Delivery Service	Delivery Times	Orders Over £60 exc VAT	Orders Under £60 exc VAT
Next-Day** If ordered by 12 noon Monday - Thursday. Otherwise 2-3 working days.	9am - 9pm Monday - Friday Saturday Delivery is available in some areas.	FREE	£6.50

 

Scottish Highlands & Islands Delivery Service	Delivery Times	Orders Over £100 exc VAT	Orders £50 - £100 exc VAT	Orders Under £50 exc VAT
2-4 Working Days	9am - 9pm Monday - Friday	FREE	£6	£10
3-5 Working Days	9am - 9pm Monday - Friday	FREE	£6	£10

 

Northern Ireland and Isle of Man Delivery Service	Delivery Times	Orders Over £100 exc VAT	Orders Under £100 exc VAT
2-4 Working Days	9am - 9pm Monday - Friday	FREE	£12

 

Channel Islands Delivery Service	Delivery Times	Orders Over £1000 exc VAT	Orders Over £750 exc VAT	Orders Over £500 exc VAT
2-4 Working Days	9am - 9pm  Monday - Friday	FREE	£70	£60
		Orders Over £250 exc VAT	Orders Over £100 exc VAT	Orders Under £100 exc VAT
2-4 Working Days	9am - 9pm Monday - Friday	£45	£25	£18

Delivery Terms

We only use express delivery services and aim to despatch all orders received by 12 noon on the same day. Orders received before 12 noon on Fridays may be delivered on Saturday. Orders placed after 12 noon on a weekday or at the weekend will typically be delivered within two or three working days.

For any urgent Next Day delivery enquiries please contact our customer service department on 01768 372 939.

Standard United Kingdom

Carriage and packing is free for orders over £60 (ex VAT), delivered anywhere in the UK except Scottish Highlands, Islands and Northern Ireland.

For orders with a value of less than £60 (ex VAT), we charge £6.50 (ex VAT) for carriage and packing.

Scottish Highlands & Islands

Carriage and packing is free for orders over £100 (ex VAT). 

For orders with a value from £50 to £100 (ex VAT), we charge £6.00 (ex VAT) for carriage and packing.

For orders with a value of less than £50 (ex VAT), we charge £10 (ex VAT) for carriage and packing.

Northern Ireland & Isle of Man

Carriage and packing is free for orders over £100 (ex VAT). 

For orders with a value of less than £100 (ex VAT), we charge £12 (ex VAT) for carriage and packing.

The Channel Islands

Carriage and packing is free for orders over £1000 (ex VAT). 

For orders with a value of more than £750 (ex VAT), we charge £70 (ex VAT) for carriage and packing.

For orders with a value of more than £500 (ex VAT), we charge £60 (ex VAT) for carriage and packing.

For orders with a value of more than £250 (ex VAT), we charge £45 (ex VAT) for carriage and packing.

For orders with a value of more than £100 (ex VAT), we charge £25 (ex VAT) for carriage and packing.

For orders with a value of less than £100 (ex VAT), we charge £18 (ex VAT) for carriage and packing.

Beds & Mattresses

Delivery is free to Mainland UK. Please note that delivery charge applies for any island deliveries – please contact us for a quote.

The current lead time for beds and mattresses is 2-3 weeks, for sofa beds it is 4-6 weeks.

For all folding beds please allow 48 hours for delivery. 

Europe and rest of the world

Please note we only deliver goods within the UK and are unable to service any countries outside of Britain.

VAT

Carriage and packing charge is classed as a service and as such is subject to VAT.

VAT Rate on orders for delivery outside of the UK is 0% at Point of Purchase. Our standard Incoterms are DAP, which means the buyer is liable for all customs clearance charges (including all customs duties and import taxes) in the importing country. Our courier will contact you as soon as the goods are received in your country to organise the payment of the relevant Import Taxes and Duties, depending on the regulations in the receiving country.

 

Returns

When you buy anything from Out of Eden you are covered by our 30 Day Money Back Guarantee.

If you are not satisfied with any product ring us on 01768 372 939 to arrange a return. When you telephone you will be given a Returns Authorisation Number (valid for 30 days) and either sent a returns paid postage label or details of when our carrier will collect your package.

When returning goods do ensure that they are unused and in the original packaging because used, damaged or marked items received by us will not will be accepted for a refund.

We regret that beds, sofa beds, headboards, mattresses and custom made or special order items (embroidery, key fobs etc) are non-returnable and non-refundable unless there is a manufacturing fault. Any items bought in our sale or special offers are not covered by our FREE returns policy.

Folding beds are excluded from our free returns policy, however, they can be returned in a unused condition along with the original packaging for a small collection fee. Please call Customer Services on 017683 72939 for advice.

We will always exchange or refund faulty or damaged items. In order to resolve refund/replacement requests, please provide an image of the fault or damage.

Read more about our Returns Service here.