Call: 01768 372 939 | Mon-Fri 9am - 5pm

Email: sales@outofeden.co.uk

EXC INC

Returns Are Free & Easy, There Are No Hidden Costs

We want you to be totally happy with every product you buy from Out of Eden. If you are not 100% satisfied, you can return goods for any reason, within 30 days of purchase. Please see the terms and conditions below.

Our friendly Customer Service team will happily assist with arranging your return. Simply follow the steps below:

  • 1. Contact Us

    If you would like to return an item** for any reason, call our Customer Service team on 01768 372939 or email sales@outofeden.co.uk

  • 2. Get a Returns Code

    You will be given a Returns Authorisation Number which is valid for 30 days

  • 3. We'll Arrange the Return

    We will either send you a postage-paid label or details of when our carrier will collect the package

  • 4. Refund

    Upon receipt of the goods, we will provide a refund^.

We Will Always Exchange or Refund Faulty or Damaged Items

To help us resolve refund/replacement requests, please provide an image of the fault or damage.

Returns Policy Terms & Conditions

**We regret that beds, mattresses, headboards and custom-made or special order items (embroidered products, key tags etc) are non-returnable and non-refundable unless there is a manufacturing fault.

^ When returning unsuitable goods, do ensure that they are unused and in the original packaging because used, damaged or marked items received by us will not will be accepted for a refund.

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